Política de reembolso

# Refund and Return Policy

At **g4userstore.com**, we strive to ensure your orders arrive in perfect condition. Please see our official policy on cancellations, returns, refunds, and replacements below:

### 1. Order Cancellation
* Orders can only be cancelled within **12 hours** of purchase or before the order is processed and shipped from our warehouse.

* Once a tracking number is generated or the order is in transit, cancellation will not be possible.

### 2. Damaged or Defective Items

We offer **free replacements** for items that arrive damaged, defective, or broken during shipping.

* If your item arrives damaged, please contact our support team within **7 days** of delivery.

* You must provide a clear photo or short video showing the damaged item, the shipping label, and the packaging.

* After verification, our team will process and send a replacement product at no additional cost.

### 3. Returns and Refund Eligibility
* **Final Sale:** If your order arrives correctly, intact, and matches the description of the product purchased, all sales are final. We do not accept returns or issue cash refunds due to change of mind or personal preference.

* **Authorized Returns:** In exceptional cases where a return is approved by our customer support team, the item must be returned unused, in its original packaging, and with all included accessories.

* **Return Shipping:** The buyer is responsible for all return shipping costs. Refunds will only be issued after our team receives and physically inspects the returned merchandise. Items not returned are not eligible for a refund under any circumstances.

4. How to Contact Us
For any questions or replacement requests, please contact our official support team:
* **Email:** g4user.store@gmail.com
* **Instagram:** Send a direct message to **@g4.user**
* **TikTok:** Send a message to **@g4.user**

*Response Time: We aim to respond to all requests within 24 to 48 business hours.*